Important COVID-19 notice:

Effective Friday March 20th, 2020 all Conneaut Savings Bank branch lobbies in Ashtabula and Erie Pa. Counties will be closed to the public due to the potential for an escalation of COVID 19 in our area.  We are taking this action to allow our customers and our employees to practice the social distancing recommendations established by the Center for Disease Control. The Bank will absolutely remain open and completely functional other than lobby access.

While lobby access is temporarily halted, customers will maintain full access to their money through the drive thru, and online and mobile banking channels available to them at no charge as a customer of Conneaut Savings Bank. While initially inconvenient, these temporary actions are for the protection of our customers and employees. We are working hard to ensure all our customers banking needs are met during this unprecedented challenge.

We encourage you to visit our website for more information.  If you have not yet enrolled for online banking access and wish to do so, please call us toll free at 888-453-2311 and our staff will help you enroll.  It is a quick process to complete.

Our loan department will be scheduling appointments to assist you with your new home purchase, your refinance or home equity loan.  We can be reached at loanprocessing@conneautsavings.com or by calling 888-453-2311. You can apply for a mortgage or equity loan directly by clicking here and following the prompts.

Our New Accounts/Account servicing functions also remain available.  We can be reached at 1-888-453-2311.  We ask that you please call ahead to ensure that your visit is fast and productive allowing you to return home.

Thank you in advance for your understanding and for your business as we all adjust to this unprecedented challenge.

Be safe.

FAQs

How long will Conneaut Savings Bank remain open?

As an essential service Conneaut Savings Bank will continue to provide access for customers at our drive-thru window, telephone and through online banking and our mobile bank app options until such time as our pandemic protocols dictate it is safe for customers and employees to return to normal office operations. 

How can I access cash if needed?

During the COVID 19 emergency we recommend that customers minimize their handling of cash and the unnecessary risk associated with the potential of handling non-hygienic cash.

If it is necessary to have cash on hand it can be obtained in any of the following ways.

  • Drive Thru windows.
  • At any Conneaut Savings Bank ATM. Visit our website at conneautsavings.com to utilize our ATM locator to find the nearest ATM.

How can I access my money or make transactions I need?

Customers have a variety of options to access their money and make transactions through COVID-19 precautionary measures. These options include:

  • The continuation of Drive Thru services.
  • Lobby service by appointment only
  • Online and Mobile transactions such as:
    • Transfer of Funds
    • Depositing checks
    • Applying for Loans
    • Making deposits and withdrawals at ATMs
    • Using Debit Cards for transaction payments.

What if I do not have a debit card, how can I pay for things or get cash?

If you do not have a debit card, we suggest contacting Conneaut Savings Bank to request one for your account to streamline your access to cash and payment for transactions without handling cash.  If you do not have a checking account and have a savings account, you can also request an ATM card to facilitate cash withdrawals from an ATM. Contact Conneaut Savings Bank toll free at 1-888-453-2311 to request the card that best works for your situation.

How can I make a deposit?

There are several options available to Conneaut Savings Bank Customers wishing to make a deposit.  In addition to making a deposit at a Conneaut Savings Bank office at a  Drive Thru window customers can also make deposits by:

  • using an ATM/Debit card at any Conneaut Savings Bank ATM.  Visit our website at conneautsavings.com to utilize our ATM locator to find the nearest ATM.
  • Using the Conneaut Savings Bank mobile app to make a mobile check deposit.
  • Utilize Conneaut Savings’ online banking or the mobile banking app.
  • Use the night depository near the drive-up windows at each Conneaut Savings Bank office.

How much cash should I have on-hand?

It is never safe to have too much cash-on hand. Every situation is different but having more than $500 on-hand at any point in time may be an unnecessary risk.

What if I am unable to work and cannot pay my loans at Conneaut Savings Bank?

Customers who have their household income interrupted due to COVID 19 should contact Conneaut Savings to discuss their options. Being pro-active with notifications will help ensure you have a reasonable plan in place to manage your budget in these challenging times. Call Conneaut Savings Bank at 1-888-453-2311 to discuss your situation.

Will my money be safe during this crisis?

Rest assured your accounts at Conneaut Savings Bank are safe and protected. Your money is insured by the Federal Deposit Insurance Corporation (FDIC). The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects the funds depositors place in banks and savings associations. FDIC insurance is backed by the full faith and credit of the United States government. Since the FDIC was established in 1933, no depositor has lost a penny of FDIC-insured funds. FDIC insurance covers all deposit accounts, including: Checking accounts, Savings accounts, Money market deposit accounts, and Certificates of deposit. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. For more information visit: https://www.fdic.gov/deposit/deposits/faq.html for answers to common questions about FDIC.

Will the performance of the stock market affect my savings at the bank?

Your savings account is not impacted by the performance of the stock market. Your savings are protected by the Federal Deposit Insurance Corporation (FDIC) and earnings are tied to the interest earned on your account at Conneaut Savings Bank.

 

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Lost/Stolen ATM Card

If your ATM/Debit card is lost or stolen, please contact us at 1-888-453-2311. After regular business hours, please call 1-800-554-8969 to receive immediate assistance.