Chip Cards Are Here

chip card pic

INTRODUCING CHIP CARDS

Enhanced Security for your Debit and Credit Cards

Conneaut Savings Bank now offers debit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.

A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.

These cards are already in wide use around the world and are now becoming the standard in the U.S.

 

Follow these steps to use your card at a chip-enabled terminal:

Start the payment process by ‘swiping’ your card, just as you do today. If the terminal is chip-enabled, you will be instructed to insert your card.
1. Insert your card, face up and chip end into the chip-enabled terminal.
2. Leave the card in the terminal during the entire transaction.
3. Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

If a merchant isn’t using a new chip-enabled terminal yet

Your payment will process as it normally does from your initial ‘swipe’. Chip cards will continue to have the magnetic stripe on the back.

Online or phone purchases

Provide your card information as you have done in the past. Chip cards will not change the way payments are made online or by telephone.

At an ATM

The process is essentially the same as at a merchant. Insert your card, leave it in the ATM, and follow the prompts on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card. A PIN is needed for ATM transactions.

When will I get my chip card?

To ensure that all of our cardholders have the additional protections offered by chip cards as soon as possible, we will be replacing all credit/debit cards by early 2016. Once your new card arrives, be sure to activate it for use and then destroy your old card.

There is no need to request a new card. You’ll automatically receive your chip card in the mail. There is no charge for the new chip card.

How am I protected?

With Zero Liability–All debit and credit cards that we issue come with ‘zero liability protection,’ so you are not held liable for unauthorized transactions if a card is stolen, lost or fraudulently used at a merchant or online. It is important that you promptly report a lost or stolen card or any suspicious transactions. See the applicable agreement for your account on liability and reporting requirements for unauthorized transactions.

Liability for Unauthorized Transactions- If you give your Card and PIN number to another, then that other person’s transactions will be considered authorized until you give us contrary notification.

If you believe your Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, please call:

Conneaut Savings Bank
305 Main St.
PO Box 740
Conneaut OH 44030
(440)599-8121
Toll Free: 888-453-2311

Frequently Asked Questions

What are chip cards?

A chip card – also called a smart card or an EMV card – is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions.

These cards, already is use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers.

Is a chip card more secure than my current card?

Yes. Chip cards add an additional layer of security to the safeguards that already protect your card. Each time you use your chip card, it generates a code that is unique to that transaction. This makes it harder to counterfeit your card or to use it fraudulently for in-store purchases.

How do I use them?

Begin the payment process by ‘swiping’ your card, just as you do today. If the payment terminal is chip-enabled, you will be asked to insert your card.

1. Insert the card, face up and chip end first, into the terminal.
2. Leave the card in the terminal during the entire transaction.
3. Follow the instructions on the screen and either sign or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

For merchants without chip-enabled terminals, your payment will process as it normally does from your initial swipe.

Can I use my chip card anywhere?

Yes. Your chip card can be used virtually anywhere this brand of card is accepted in the U.S. If a merchant has a chip-enabled card terminal, you will insert your card during the transaction. In the U.S., you will still be able to ‘swipe’ your card to make your payment if a merchant has a regular terminal. You will need a PIN to be able to make a transaction at an ATM.

When will I get my chip card?

We will be replacing all cards by early 2016. Once your new card arrives in the mail be sure to activate it for use and then destroy your old card.

Can I still use my current card?

You can use your current card until you get your chip card. At that time, activate your new chip card and start using it. Be sure to destroy your old card by cutting it up or shredding it.

Do I need to sign the back of the card?

Yes. You still need to sign the back of your card.

Can I use it to make purchases online or by phone?

Yes. You can use your chip card to make these purchases as you do today.

Can I use my card at an ATM?

Yes. For ATM transactions, insert your card into terminal and follow the instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card and any money you might have withdrawn.

What if my card is lost or stolen?

It’s important to report a lost or stolen card immediately. Keep a record of the telephone number on the back of your card and call it if necessary.

Will chip cards prevent data breaches?

While chip cards won’t prevent the types of large-scale data breaches that have hit some merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.

Can someone steal the information in my chip card remotely using radio waves or a “contactless reader?”

No, your chip card must be inserted into a POS terminal or ATM in order to read the chip. [If issuing dual-interface cards… Your chip card has to be within two inches of a contactless reader in order to activate. The information that can be read is limited and not sufficient to make a fraudulent card.

Contact us for more information
Call us at 888-453-2311 or stop in if you have additional questions about chip cards, or if you are interested in opening an account.
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Lost/Stolen ATM Card

If your ATM/Debit card is lost or stolen, please contact us at 1-888-453-2311. After regular business hours, please call 1-800-554-8969 to receive immediate assistance.

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